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CRM / Customer Relationship Management is about providing excellent customer service. It is the mantra of many successful organizations.
Customer relationship management starts with the sales process and managing affiliates / partners, and carries through to customer
support systems. What does it take to "feel the pain" of our customers and respond appropriately? Part of it comes
down to response measurement, data analysis, and effective reaction. Identifying customer needs and maximizing the quality
and efficiency of interaction with them involves concepts such as individualized interaction, sales strategy, and automation of communication redundancies.
Managing customer relations is made easier with the help of
Helpdesk Software and CRM Software and Call Center Consulting services. If you think there
is room for improvement in your customer relationship management, consider the following resources:
AnswerNet Network
The AnswerNet Network is a leading supplier of outsourced contact center services including telemessaging (telephone answering service & voice mail), customer service, help desk, telemarketing and fulfillment services.
345 Witherspoon St.
Princeton, NJ 08542
Phone: 1-800-411-5777
Answer@AnswerNetNetwork.com
www.answernetnetwork.com
BetterManagement.com
BetterManagement provides business management articles, webcasts, online learning, and business books. Business conferences focused on leadership and decision making include BetterManagement LIVE WorldWide, and regionally focused events in Latin America and Europe.
1915 NW AmberGlen Parkway
Suite 400
Beaverton, Oregon 97006
Phone: 1-503-531-5600
Fax: 1-503-531-5640
www.bettermanagement.com
DCI
Shared Insights/DCI is a leading provider of Business and IT education programs. Through regularly scheduled live events, conference calls and online activities, Shared Insights/DCI presents members and other professionals with networking and continuing industry education that enables them to improve their personal and team performance.
150 Presidential Way, Suite 520
Woburn, MA 01801
Phone: 1-781-995-4700
Fax: 1-781-995-4677
customerservice@sharedinsights.com
www.dci.com
Epicor
A leader dedicated to providing enterprise software solutions for the midmarket.
445 Park Avenue
10th Floor
New York, New York 10022
Phone: 1-212-745-1196
Fax: 1-212-745-1197
kmartin@epicor.com
www.epicor.com
interlinkONE
interlinkONE takes the concept of CRM to the next level with the development of BRM .
200 Jefferson Rd. Suite 207
Wilmington, MA 01887
Phone: 1-978-694-9992
Fax: 1-978-694-7670
sales@interlinkONE.com
www.interlinkone.com
MEDFONE, Inc.
Multilingual, medical call center. Healthcare industry specialists. Exclusive service for doctors, hospitals, medical providers and pharmaceutical firms. Hipaa compliant, 24/7 support.
3305 Jerusalem Ave
Wantagh, New York 11793
Phone: 1-888-MEDFONE
Fax: 1-516-783-5110
Sales@medfone.com
www.medfone.com
Netrics
Get maximum tolerance for errors in database search and record matching. Netrics offers advanced search technologies and solutions for a variety of data access and data integrity issues.
707 State Rd
Princeton, NJ 08540-1438
Phone: 1-609-683-4002
www.netrics.com
NetSuite by Skyytek
NetSuite offers mid market and small business software online applications including accounting, CRM, ERP, and ecommerce software solutions.
550 11th St
Miami Beach, FL 33139
Phone: 1-305-672-7240
Fax: 1-305-675-3158
www.skyytek.com
Oncontact Software Corporation
CRM at On Contact. Your source for customer relationship management, CRM software, CRM solutions and customer relationship management software.
W67 N222 Evergreen Blvd., Suite 212
Cedarburg, WI 53012
Phone: 1-800-886-0866
Fax: 1-262-375-4422
info@oncontact.com
www.oncontact.com
Parature
Help Desk Software Customer Service Software - Offering customizable web-based help desk & support software products for customer relationship and service management.
8201 Greensboro Drive
Suite 610
McLean, VA 22102
Phone: 1-703-390-9600
Fax: 1-703-390-9618 fax
sales@parature.com
www.parature.com
PeopleSoft Inc.
PeopleSoft provides the most flexible and adaptable solutions for your business, in your industry, in your country.
4460 Hacienda Drive
Pleasanton, CA 94588-8618
Toll Free: 1-800-380-SOFT (7638)
Phone: 1-925-225-3000
Fax: 1-925-694-4444
www.peoplesoft.com
PFSweb
PFSweb is a third party logistics provider of business process outsourcing solutions offering complete and customized supply chain management, from international order fulfillment, call center, CRM, to product warehousing, inventory management, kitting and assembly, shipping, distribution services, as well as web site development and web site hosting for both manufacturers and retailers.
500 North Central Expressway
Plano, Texas 75074
Phone: 1-972-881-2900
Toll Free: 888-330-5504
pfsinfo@PFSweb.com
www.pfsweb.com
Sales Navigator
Sales Force Automation software for the small/midmarket client. No company too small.
955 Vineyard Drive
PO Box 190
Templeton CA 93465
Phone: 1-805-434-1111
Fax: 1-805-434-9017
sales@salesnavigator.net.
www.salesnavigator.com
Salesforce.com, Inc.
Salesforce.com is the #1 Online CRM software as a service solution provider of customer relationship management (CRM) on-demand. We deliver integrated and scalable online contact management applications such as sales force automation (SFA) for enterprise, mid-market, and small business companies.
The Landmark @ One Market
Suite 300
San Francisco, CA 94105
United States
Phone: 1-800-NO-SOFTWARE
Fax: 415-901-7040
info@salesforce.com
www.salesforce.com
Siebel CRM OnDemand
Siebel CRM OnDemand is a hosted CRM software offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month.
Phone: 1-866-906-7878
webmaster@crmondemand.com
www.crmondemand.com
TelemarketingQuote.com
Free price quotes from multiple call centers who offer services related to - selected listing.
P.O. Box 172846
Tampa, Florida 33672-0846
Phone: 1-813 314-9300
Support@quotethis.com
www.telemarketingquote.com
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