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A call center operation is not always what you may expect. While most of us picture rows of cubicles with call agents seated neatly in a row,
many call centers are actually "virtual" call centers. With networking, internet, and communications technologies developing rapidly,
it is now possible to spread call center equipment and people across multiple environments. It is not surprising that many companies even choose to avoid facility expenses by locating agents in their own
homes. Work-at-home virtual call centers are certainly an option!
AnswerNet Network
The AnswerNet Network is a leading supplier of outsourced contact center services including telemessaging (telephone answering service & voice mail), customer service, help desk, telemarketing and fulfillment services.
AnswerNet Network
345 Witherspoon St.
Princeton, NJ 08542
Phone: 1-800-411-5777
Answer@AnswerNetNetwork.com
www.answernetnetwork.com
Contactual
Web-based ACD, IVR, e-mail, chat, CRM Voip SIP and H323. Support both on-site and remote agents. No capital investment, telco grade.
Contactual
3130 La Selva Street
San Mateo, CA 94403
Phone: 1-877-725-2621
Fax: 1-650-292-8613
info@contactual.com
www.contactual.com
CosmoCom
CosmoCom is the Future of IP Contact Center Technology. Our unified, all-IP product, CosmoCall Universe, is a carrier-class system for service providers and large scale corporate users that supports multimedia customer interactions via all channels – telephone and internet, live and message-based, fixed and wireless – in one high-capacity, high-availability, multi-tenant platform. The company’s mission is to maintain its technology and market leadership in the growing new generation call center market, with a focus on the increasing number of service providers offering call centers/contact centers as a network-based, hosted application.
CosmoCom
121 Broad Hollow Road
Melville, NY 11747
Phone: 1-631-940-4200
sales@cosmocom.com
www.cosmocom.com
Davacord
Davacord is the manufacturer of digivoiceXE, digital telephone and radio recording systems.
Davacord Inc.
2300 North 10th Street
Enid, Oklahoma 73701
Phone: 1-800-311-3025
Fax: 1-800-311-3024
sales@davacord.com
www.davacord.com/
Digisoft
AnswerConnect
Answering Service Call Center Phone Answering Service Answerconnect. When businesses want exceptional Answering Services and Call Center solutions for their valued customers, they turn to the experts at AnswerConnect.
AnswerConnect
PO Box 80040
Portland, OR 97280
Phone: 1-800-525-1315
Fax: 1-800-803-8486
sales@answerconnect.com
www.answerconnect.com
Five9, Inc.
Virtual call center: Award-winning ACD, predictive dialer, IVR, recording and reporting - all for one low monthly fee.
Five9, Inc.
7901 Stoneridge Drive, Suite 200
Pleasanton, CA 94588
Phone: 1-925 201-2000
Fax: 1-925 469-0172
sales@five9.com
www.five9.com
InstantService
InstantService provides integrated chat, email management, knowledge base and lead capture solutions, enabling businesses to increase sales and improve customer service.
InstantService, Inc.
600 University Street, Suite 401
Seattle, WA 98101
Phone: 1-206-956-8000
Fax: 1-206-956-0383
www.instantservice.com
Stratasoft
Award winning advanced call center software including predictive dialer, inbound ACD call blending and essential technology for todays most demanding call centers.
Stratasoft
6401 Southwest Freeway
Houston, TX 77074
Phone: 1-713-795-2650
Toll Free: 1-800-390-1157
info@stratasoft.com
www.stratasoft.com
Telelink Call Centre
Specializing in Call Center and Real Time Web Services. A Quality Contact Center on the Leading Edge of Telcom and Internet C
The Call Center Inc.
2451 Cumberland Parkway
Suite 3225 Atlanta, GA
30339
Toll Free: 1-888-693-2255
sales@thecallcentreinc.com
www.thecallcenterinc.com
Working Solutions
Working Solutions is the answer for companies who want to expand their call center capacity ”virtually overnight”, while reducing labor, benefits, and overhead costs.
Working Solutions
1820 Preston Park Blvd Suite 1150
Plano, TX 75093
Phone: 1-972-964-4800
Fax: 1-972-964-4802
www.workingsol.com
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